ebd

Differentiation (EBD) offers a blueprint for achieving customer experience excellence that ultimately builds loyalty. — Bruce Temkin, September 17, 2008 Download now (PDF, 1M) Adobe Shares Enterprise LiveCycle Strategy for Document-Intensive Processes with Analysts "Business processes, whether outsourced or performed onsite represent significant costs and opportunities for corporations seeking to reduce overall costs and increase customer responsiveness. LiveCycle brings a refreshing alternative to traditional paper-intensive activities." — Michael Orasin, Sept. 2008 View the IDC report (PDF, 95K) Measuring Engagement "To measure engagement, marketers need to take four critical steps: define, audit, assess, and prioritize the metrics that are appropriate for their customer buying processes." — Brian Haven and Suresh Vittal, June 10, 2008 Download now (PDF, 285 K) Five Tools and Technologies to Measure Engagement "Forrester has defined five key tools and technologies that marketers need to put in place an engagement-driven measurement methodology across their enterprise." — Brian Haven and Suresh Vittal, April 22, 2008 Download now (PDF, 75 K) Magic Quadrant for Web Conferencing, 2008 View the Gartner report (PDF, 232K) Market Overview: Document Output Management "Adobe looks well-positioned to repeat its desktop publishing success with DOM technology." — Craig LeClair, February 8, 2008 Download now (PDF, 558K) Document Automation Solutions Vendors for Insurers 2007 In this report, Celent takes a look at the document automation solutions vendor landscape. Document automation "is high on CIO priority lists, with more than half of CIO respondents to Celent's 2007 CIO survey either implementing or actively considering document management initiatives." — Jeff Goldberg and Ashley Evans, December 2007 Download now (PDF, 133K) RIAs Bring People-Centered Design To Information Workplaces "Rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers who engage in complex, multistep processes — people who need seamless, individualized, and highly visual user experiences." — Erica Driver and Ron Rogowski, November 26, 2007 Download now (PDF, 535K) Give DOM Its Due "With an enterprise approach to Document Output Management, [organizations] can improve the customer experience through better personalization, multichannel consistency, and more